Shipping & Handling:
Orders will usually be filled within 3 business days. Most of the items in our online store are shipped UPS Ground unless otherwise requested. Freight cost are determined at the time the order is placed through a live online connection to UPS.
We will also ship to APO address via the US Postal Service. You will be billed the actual shipping charges after the product has shipped. There may be additional service charge because the package(s) must be hand carried to the post office. The additional charge will not exceed $20.00.
Shipping to countries other the United States. We will ship anywhere in the world. We will bill you for the following:
* Products you ordered. * Shipping & Handling cost.
There may be other charges involved that we have no control over. We do not collect any of the following that countries other than the US may impose.
* Taxes * Duties * Brokerage Fees * Other Miscellaneous Fees.
You will need to contact the appropriate department within your country to determine what additional fees will be charged.
RETURN/WARRANTY POLICY
We strongly recommend that all merchandise be inspected at time of delivery. If there is visible damage, please refuse the shipment and contact our customer service as soon as possible. Further, we also strongly recommend that all customers fully inspect merchandise within 24 hours of delivery. If there are any problems with your order, please contact our customer service as soon as possible. Any warranty issues or defective merchandise are covered by the respective manufacturer.
The original purchaser has a period of 10 days from date of delivery to return any purchase for a refund, less 15% restocking fee and shipping, provided the merchandise is in new, resalable condition and returned in the original, undamaged packaging. No used merchandise will be accepted. No special ordered merchandise returns. No Merchandise, such as deck drain, that has been cut will be accepted. Unless the merchandise is shipped in error, customer is responsible for outgoing freight as well as return freight. The cost of the shipping will be deducted from the credit, which the customer is entitled to upon receipt and inspection of the returned item(s). Acceptance of merchandise is final only after inspection. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping.
All returns require a Returned Goods Authorization. In some cases, returns may require a re-stock fee. Please contact our customer service staff for return information before sending any packages.
